Welcome to CityCare Home Nursing Services. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile communications, customer support channels, and all healthcare and home nursing services provided by CityCare Home Nursing Services (“CityCare”, “Company”, “we”, “our”, or “us”).
By visiting our website, booking our services, communicating with our representatives, or engaging our healthcare professionals, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, you should not use our website or services.

1.⁠ ⁠Our Services
CityCare Home Nursing Services provides professional healthcare and support services at patients’ homes. Depending on availability and clinical suitability, our services may include:

• Home Nursing Care
• ICU Care at Home
• Elderly Care
• Patient Attendants
• Caregivers
• Bedridden Patient Care
• Post-Hospitalization Care
• Stroke and Paralysis Care
• Dementia and Alzheimer’s Care
• Palliative Care
• Medical Equipment Assistance
• Injection and Dressing Services
• Vital Signs Monitoring
• Medication Assistance
• Personal Hygiene Assistance
• Mobility Support
• Doctor and Physiotherapy Coordination
• Availability of services may vary depending on location, staffing, medical requirements, and operational capacity.

2.⁠ ⁠Appointment Booking
Appointments may be booked through telephone, WhatsApp, email, website inquiry forms, or any officially authorized communication channel.
Clients must provide complete and accurate information regarding:

• Patient details
• Address
• Medical condition
• Existing diagnosis
• Emergency contact
• Required service duration
• Special medical requirements

Providing incorrect or incomplete information may delay service delivery or affect the quality and safety of care.
Appointment requests remain subject to confirmation by City Care.

3.⁠ ⁠Service Availability
While we make every effort to provide uninterrupted services, availability depends upon:

• Caregiver availability
• Medical urgency
• Distance
• Weather conditions
• Local restrictions
• Public emergencies
• Government regulations
• Operational limitations

City Care reserves the right to decline or postpone services where patient safety or staff safety may be compromised.

4.⁠ ⁠Caregiver Allocation
City Care assigns caregivers, nurses, or attendants based on:

• Patient condition
• Required qualifications
• Experience
• Language preference (where possible)
• Gender preference (subject to availability)

The Company reserves the right to replace assigned staff due to illness, emergency, resignation, operational requirements, misconduct investigations, or other unforeseen circumstances.
Replacement staff will be assigned as early as reasonably possible.

5.⁠ ⁠Professional Conduct
All City Care employees are expected to maintain the highest standards of professionalism.
Our healthcare professionals shall:

• Respect patient dignity
• ‘Maintain confidentiality
• Follow infection-control practices
• Perform assigned duties responsibly
• Treat patients and family members with respect
• Comply with applicable healthcare standards

Clients are expected to treat our employees with equal respect and professionalism.

6.⁠ ⁠Zero-Tolerance Policy
CityCare maintains a strict zero-tolerance policy against:

• Physical abuse
• Verbal abuse
• Threats
• Harassment
• Sexual misconduct
• Violence
• Intimidation
• Theft
• Fraud
• Misrepresentation
• Forged medical records
• Identity fraud
• Bribery
• Unauthorized recording of staff
• Damage to company property
• Discrimination
• Where necessary,

CityCare reserves the right to suspend or terminate services immediately and report unlawful conduct to the appropriate authorities.

7.⁠ ⁠Client Responsibilities
Clients agree to:

• Provide truthful information.
• Inform us of changes in the patient’s condition.
• Maintain a safe environment for caregivers.
• Ensure pets are appropriately controlled during service visits.
• Provide access to basic hygiene facilities where applicable.
• Cooperate with healthcare staff.
• Follow medical advice provided by licensed professionals.

Clients shall not request caregivers to perform duties outside the agreed scope of service.

8.⁠ ⁠Scope of Care
Our caregivers provide services only within their professional competence and assigned responsibilities.
They will not:

• Prescribe medicines.
• Alter prescriptions without medical authorization.
• Perform unauthorized medical procedures.
• Handle financial transactions on behalf of patients.
• Sign legal documents for patients.
• Witness wills or property documents.

9.⁠ ⁠Working Hours
Standard service hours are generally scheduled according to the agreed care plan.
Emergency, overnight, live-in, extended-hour, weekend, and holiday services may be available subject to staffing and additional charges.

10.⁠ ⁠Payments
Service charges depend upon:

• Type of service
• Duration
• Clinical complexity
• Required qualifications
• Emergency requirements
• Travel requirements (if applicable)
• Payment terms will be communicated before service commencement.
• Accepted payment methods may include:
• Cash
• Bank Transfer
• UPI
• Credit Card
• Debit Card
• Approved Digital
• Payment Platforms

Failure to make timely payment may result in suspension or discontinuation of services.

11.⁠ ⁠Cancellation and Refund Policy
Clients may cancel or reschedule appointments by notifying CityCare as early as possible.
Refunds, where applicable, will be reviewed on a case-by-case basis and may depend on:

• Advance notice provided
• Service already delivered
• Staff deployment costs
• Administrative expenses

Refunds are generally processed only after internal review and approval. Certain emergency services, completed visits, consumables, and third-party charges may be non-refundable.

12.⁠ ⁠Medical Emergencies
CityCare does not replace emergency medical services.
In case of a life-threatening emergency, clients or family members should immediately contact local emergency medical services or the nearest hospital.
Our staff may assist within the limits of their training until emergency services arrive.

13.⁠ ⁠Privacy and Confidentiality
CityCare respects the privacy of every patient.
Personal and medical information will be handled in accordance with our Privacy Policy and applicable laws.
Employees are contractually obligated to maintain patient confidentiality except where disclosure is legally required or necessary to protect life or public safety.

14.⁠ ⁠Website Usage
Users agree not to:

• Attempt unauthorized access to our systems.
• Introduce malware or malicious software.
  ‘Copy website content without permission.
• Misrepresent CityCare.
• Use the website for unlawful purposes.
• Interfere with website functionality.
• Violation of these conditions may result in legal action.

15.⁠ ⁠Intellectual Property
All website content, including but not limited to:

• Logos
• Trademarks
• Graphics
• Videos
• Photographs
• Documents
• Service descriptions
• Website design
• Text
• Software
• Marketing materials

is the exclusive property of CityCare Home Nursing Services unless otherwise stated.
No material may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission.

16.⁠ ⁠Third-Party Services
Our website may contain links to third-party websites or payment platforms. CityCare is not responsible for the content, availability, security, or privacy practices of such external services.

17.⁠ ⁠Limitation of Liability
CityCare exercises reasonable skill, care, and professional diligence in delivering services. However, we shall not be liable for delays, interruptions, or outcomes resulting from circumstances beyond our reasonable control, including natural disasters, government actions, transportation disruptions, strikes, communication failures, or force majeure events.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18.⁠ ⁠Fraud Prevention
To protect our patients, staff, and organization, CityCare reserves the right to verify client identity, contact information, and service requests before providing services.
Any attempt to obtain services through false information, forged documents, impersonation, or fraudulent means may result in immediate refusal of service and, where appropriate, notification to law enforcement authorities.

19.⁠ ⁠Complaints and Service Feedback
We value customer feedback and continuously strive to improve our services.
Clients are encouraged to report concerns promptly through our official communication channels. We will make reasonable efforts to investigate complaints fairly and respond within an appropriate timeframe.

20.⁠ ⁠Modification of Services
CityCare may revise, suspend, discontinue, or introduce services at any time to reflect operational requirements, clinical standards, legal obligations, or business developments.

21.⁠ ⁠Changes to These Terms
We may update these Terms and Conditions periodically. Updated versions will be published on our website with the revised “Last Updated” date. Continued use of our services after publication constitutes acceptance of the updated Terms.

22.⁠ ⁠Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, unless otherwise required by applicable law.

23.⁠ ⁠Contact Information
City Care Home Nursing Services
G-205, South City, Raebareli Road, Lucknow – 226025, Uttar Pradesh, India
Email: info@citycarelko.com
Phone: +91 9454360849
WhatsApp: +91 9455802834

Acceptance
By using the City Care website or engaging our healthcare services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.