At City Care Home Nursing Services, we are committed to protecting the privacy, confidentiality, and security of every individual who visits our website, contacts our team, or uses our services. We understand that your personal information is valuable, and we are dedicated to handling it responsibly, transparensively, and in accordance with applicable laws and industry best practices.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, contact us through phone, email, WhatsApp, or social media, or use any of our home healthcare and nursing services.
By accessing our website or using our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services.

About CityCare Home Nursing Services
CityCare Home Nursing Services provides professional home healthcare services, nursing care, elderly care, patient attendants, caregivers, physiotherapy coordination, post-hospitalization care, ICU setup assistance, medical equipment support, and other healthcare-related services for patients in their homes.
Our commitment extends beyond healthcare. We are equally committed to maintaining the confidentiality and security of every patient’s and visitor’s personal information.

Information We Collect
Depending on how you interact with us, we may collect different categories of information.

1. Personal Information
We may collect personal information including but not limited to:

• Full name
• Patient name
• Date of birth (if required)
• Age
• Gender
• Phone number
• Email address
• Residential address
• Billing address
• Emergency contact information
• Identification details when legally required
• Medical information necessary for providing healthcare services

Providing this information is voluntary; however, certain information may be necessary for us to provide our services safely and effectively.

2. Healthcare Information
When you request medical or nursing services, we may collect healthcare-related information such as:

• Medical history
• Current illness
• Previous surgeries
• Medication details
• Allergies
• Doctor’s prescriptions
• Hospital discharge summaries
• Nursing assessment reports
• Mobility status
• Vital signs
• Care plans
• Treatment instructions

We only collect information that is relevant for delivering safe and appropriate patient care.

3. Website Usage Information
When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Time spent on our website
• Referral website
• Date and time of access
• Clickstream data

This information helps us improve website functionality and user experience.

4. Communication Information
If you contact us through:

• Phone
• Email
• WhatsApp
• Contact forms
• Social media
• Live chat (if available)

we may keep records of these communications for customer support, service quality, dispute resolution, legal compliance, and training purposes.

5. Payment Information
When payments are made, we may collect limited billing information required for invoicing and accounting.
We do not intentionally store your complete debit card, credit card, UPI PIN, CVV, banking passwords, or other confidential payment credentials on our servers.

Payments processed through third-party payment providers are subject to their respective privacy and security policies.

How We Use Your Information
Your information may be used for the following purposes:

• Providing home nursing services
• Arranging caregivers and attendants
• Scheduling appointments
• Coordinating with healthcare professionals
• Managing patient care
• Responding to enquiries
• Providing customer support
• Processing payments
• Preparing invoices
• Improving our services
• Maintaining healthcare records
• Sending appointment reminders
• Sending important service updates
• Complying with legal obligations
• Protecting our patients, employees, and organization from fraud or misuse
• Maintaining service quality and safety standards

We only use personal information where there is a legitimate business or healthcare need.

Legal Basis for Processing Information
Where applicable, we process personal information based on:

• Your consent
• Performance of a service agreement
• Compliance with legal obligations
• Protection of vital interests
• Legitimate business interests that do not override your privacy rights

Information Sharing
We respect your privacy.
We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes.
We may share limited information only when necessary with:

• Doctors involved in patient care
• Hospitals
• Diagnostic laboratories
• Ambulance providers
• Licensed healthcare professionals
• Government authorities when legally required
• Insurance companies (when authorized)
• Legal authorities under applicable law

All such sharing is limited to the minimum information necessary.

Confidentiality of Medical Records
Patient records are treated as highly confidential.

Only authorized personnel who require access to provide healthcare services or fulfill legal responsibilities may access medical information.
Our staff members are expected to maintain strict confidentiality regarding patient information.

Data Security
Protecting your information is one of our highest priorities.
We implement reasonable technical, administrative, and physical safeguards, including:

• Secure servers
• Password-protected systems
• Limited employee access
• Encryption where appropriate
• Firewalls
• Regular software updates
• Malware protection
• Secure backup procedures
• Employee confidentiality obligations

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention
We retain your information only for as long as necessary to:

• Provide healthcare services
• Meet legal obligations
• Resolve disputes
• Maintain medical records where required
• Improve service quality

When information is no longer required, we securely delete, anonymize, or destroy it using appropriate methods.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
  Enhance user experience
• Improve website security

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Google Maps and Location Services
Our website may integrate Google Maps or other mapping services to help users locate our office or service areas.
These third-party services may collect information according to their own privacy policies.
We encourage users to review the privacy policies of such third-party providers.

Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for:

• Their privacy practices
• Website content
• Security measures
• Terms and conditions

Users should review the privacy policies of any third-party websites they visit.

Marketing Communications
If you choose to receive updates from CityCare, we may send:

• Service updates
• Health awareness information
• Promotional offers
• New service announcements
• Important notices

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

Children’s Privacy
Our services are generally intended for adults requiring healthcare services.
Where healthcare services are provided to minors, information is collected only through or with the consent of parents, legal guardians, or authorized representatives, as permitted by applicable law.
We do not knowingly collect personal information from children for marketing purposes.

Your Rights
Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where applicable
• Object to certain processing activities
• Request restriction of processing
• Request a copy of your information
• Submit complaints regarding privacy concerns

Requests will be considered in accordance with applicable legal requirements.

Fraud Prevention and Misuse Policy
CityCare Home Nursing Services is committed to maintaining a safe and trustworthy environment for our patients, families, employees, and partners.
We maintain a strict zero-tolerance policy against:

• Theft
• Fraud
• Identity theft
• Misrepresentation
• Forged documents
• False patient information
• Financial scams
• Unauthorized access to patient records
• Abuse of healthcare services
• Cybercrime
• Impersonation
• Harassment
• Illegal activities involving our staff, patients, or organization

Where appropriate, suspected unlawful activities may be reported to the relevant law enforcement authorities.
Users who misuse our website or services may have their access suspended or permanently restricted without prior notice.

User Responsibilities
When using our website or services, you agree to:

• Provide accurate information
• Keep your contact details updated
• Respect our employees and healthcare professionals
• Use our services only for lawful purposes
• Not attempt unauthorized access to our systems
• Not upload malicious software or harmful content
• Not interfere with the operation or security of our website

International Data Transfers
If your information is processed outside your country of residence, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

Policy Updates
We may revise this Privacy Policy periodically to reflect:

• Changes in laws
• Regulatory requirements
• New technologies
• Improvements to our services
• Business developments

The revised version will be published on this page with an updated “Last Updated” date.
We encourage users to review this Privacy Policy regularly.

Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

City Care Home Nursing Services
G-205, South City
Raebareli Road
Lucknow – 226025
Uttar Pradesh, India
Email: info@citycarelko.com
Phone: +91 9454360849
WhatsApp: +91 9455802834

Consent
By accessing our website, contacting CityCare Home Nursing Services, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue the use of our website and services.